Warning Signs
Warning signs include:
Provocative behavior
- Shouting, loud voice
- Angry demeanor
- Tense posture; holding arm rails tightly, clenching fist
- Pacing, frequent change in body position
- Aggressive behavior; pounding walls, throwing objects, hitting or kicking
Appropriate posturing and communication skills are likely to enableyou to avoid trouble and bring about a satisfactory resolution of the situation.
Learning bite
People displaying warning signs can usually be mitigated and de-escalated by careful and thoughtful communication, conveying a sense of calm.