Complaints

Author: Charlotte Davies / Editor: Yasmin Sultan / Reviewer: Charlotte Davies / Codes: / Published: 23/11/2021 / Reviewed: 28/06/2025

Thana has complained via PALS that she attended the Emergency Department (ED) with non-specific symptoms, and a hair sample was not sent for analysis for thalium poisoning. She feels that staff were rude and her concerns were not taken seriously.

Answer these questions based on the RCEMLearning blog.

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